Leveringspolitik
Shipping Policy
Last Updated: January 1, 2023
1. Shipping Information
Thank you for shopping with Danfoss A/S.
We are committed to providing reliable, safe, and efficient international shipping services to ensure that your orders are delivered in a timely manner.
We currently provide international shipping services to customers in the following countries and regions:
- Spain
- Portugal
- Poland
- Czech Republic
- Slovakia
- Slovenia
- Bulgaria
- Greece
- Romania
- Austria
- Italy
- Croatia
- Estonia
- Lithuania
- Latvia
- Germany
Please note that available shipping destinations may change depending on product availability, logistics conditions, and applicable regulations.
2. Shipping Fees
We provide free shipping on eligible orders.
The prices displayed on our website include applicable taxes where required by law.
Customers will not be charged additional shipping fees during checkout unless otherwise stated.
However, depending on the destination country, local customs authorities may charge additional:
- Import duties;
- Customs fees;
- VAT or other taxes;
- Clearance charges.
These charges are determined by local authorities and are the responsibility of the customer.
Danfoss A/S does not control or collect these customs charges.
3. Order Processing Time
After your payment has been successfully confirmed, your order will enter our processing system.
Processing Time:
3-5 business days
Our warehouse and fulfillment operations process orders:
Monday to Friday
(excluding weekends and public holidays)
Orders placed during weekends or public holidays will begin processing on the next available business day.
During periods of:
- Promotional campaigns;
- Public holidays;
- High order volumes;
processing times may be slightly extended.
We appreciate your understanding.
4. Delivery Time
Once your order has been processed and shipped, delivery will begin.
Estimated Shipping Time:
5-8 business days
Estimated Total Delivery Time:
5-13 business days
The estimated delivery period includes:
- Order processing time;
- Warehouse handling;
- Transportation time.
Please note that delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on:
- Destination country;
- Shipping carrier;
- Customs clearance;
- Weather conditions;
- Transportation delays;
- Peak shopping seasons;
- Events beyond our reasonable control.
5. Shipping Methods
To provide reliable international delivery, we cooperate with trusted global logistics providers.
Our shipping partners may include:
- UPS;
- FedEx;
- Other professional international courier services.
The shipping carrier used for your order may depend on:
- Delivery location;
- Product type;
- Shipping availability.
All available tracking information will be provided after shipment.
6. Order Confirmation
After completing your purchase, you will receive an order confirmation email.
Please check that your:
- Name;
- Shipping address;
- Email address;
- Order details;
are correct.
If you notice incorrect information, please contact us as soon as possible.
We will make reasonable efforts to assist before the order is shipped.
7. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information is usually updated within:
24 hours after shipment
In some cases, tracking updates may take up to:
72 hours
due to:
- Carrier system updates;
- Customs processing;
- International transportation procedures.
If your tracking information has not updated or your package cannot be located, please contact us.
Our customer service team will assist you with checking the shipment status.
8. Delivery Delays
Although we work hard to ensure timely delivery, delays may occasionally occur.
Danfoss A/S is not responsible for delays caused by circumstances outside our reasonable control, including:
- Severe weather;
- Natural disasters;
- Customs inspections;
- Carrier delays;
- Transportation interruptions;
- Government restrictions;
- Unexpected logistics issues.
If your order is delayed, please contact us.
We will cooperate with the shipping carrier and provide assistance whenever possible.
9. Customs Duties and Import Fees
International shipments may be subject to customs inspections and additional charges.
Depending on your country’s regulations, you may be required to pay:
- Import duties;
- Customs taxes;
- VAT;
- Clearance fees.
These charges are determined by your local customs authority.
Danfoss A/S is not responsible for:
- Customs decisions;
- Customs delays;
- Import fees;
- Additional taxes charged by authorities.
We recommend contacting your local customs office for further information before placing an order.
10. Shipping Address Requirements
Customers are responsible for providing complete and accurate shipping information.
Please ensure that your delivery address includes:
- Full name;
- Street address;
- City;
- Postal code;
- Country;
- Contact telephone number.
Danfoss A/S is not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.
11. Order Changes and Cancellation
Before Shipment
If your order has not yet been shipped, you may contact us to request:
- Order cancellation;
- Address modification;
- Correction of order details.
We will make reasonable efforts to accommodate your request.
However, once processing has started, changes cannot always be guaranteed.
After Shipment
Once your order has been shipped:
- The order cannot be modified;
- The shipping address cannot usually be changed;
- Cancellation requests cannot be guaranteed.
If you no longer wish to keep the product after receiving it, you may request a return according to our Return & Refund Policy.
12. Lost, Damaged, or Missing Packages
If your package:
- Has not arrived;
- Appears damaged;
- Contains missing items;
please contact us as soon as possible.
Please provide:
- Order number;
- Tracking number;
- Photos of damaged packaging or products (if applicable);
- Description of the issue.
We will investigate the situation and provide appropriate assistance.
13. Failed Delivery
If delivery fails due to:
- Incorrect address;
- Customer unavailable;
- Refusal to accept delivery;
- Failure to collect the package;
additional shipping costs may apply.
Please ensure that your delivery information is accurate and monitor your tracking information after shipment.
14. Contact Us
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:
Company Information
Company Name:
Danfoss A/S
Company Registration Number (CVR-nummer):
20165715
Registration Date:
01.01.2023
Registered Address:
Norre Havnegade 43
64000 Sonderborg
Denmark
Country:
Denmark
Contact Details
Email:
lucnaoemvayy133@gmail.com
Phone:
+45 59 83 27 41
Danfoss A/S
Norre Havnegade 43
64000 Sonderborg
Denmark
Last Updated: January 1, 2023