Polityka zwrotu kosztów
Return & Refund Policy
1. Company Information
This Return & Refund Policy is issued by and applies to purchases made from the following company:
Company Name: Danfoss A/S
Company Registration Number (CVR-nummer): 20165715
Country of Registration: Denmark
Registered Address:
Norre Havnegade 43
64000 Sonderborg
Denmark
Registration Date: 01.01.2023
Customer Service Contact:
Email: lucnaoemvayy133@gmail.com
Phone: +45 59 83 27 41
2. 30-Day Return Policy
We offer a 30-day return policy.
This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must meet the following conditions:
-
The item must be in the same condition as when you received it;
-
The item must be unused and undamaged;
-
The item must have all original tags attached (if applicable);
-
The item must be in its original packaging;
-
You must provide a receipt or proof of purchase.
Items that do not meet these requirements may not be accepted for return.
3. How to Start a Return
To request a return, please contact us within the return period:
Email:
lucnaoemvayy133@gmail.com
Phone:
+45 59 83 27 41
Please include the following information in your return request:
-
Order number;
-
Product name;
-
Reason for return;
-
Photos or videos of the item (if there is a defect or damage);
-
Your contact information.
After receiving your request, we will review the information and provide further instructions regarding the return process.
4. Return Shipping Address
Once your return request has been approved, please send the item according to the return instructions provided by us.
Returns sent without prior approval may not be accepted.
Please send approved returns to:
Danfoss A/S
Norre Havnegade 43
64000 Sonderborg
Denmark
Please do not send any items back before receiving confirmation from us.
5. Return Shipping Costs
Unless the item is defective, damaged during delivery, or we sent you the wrong item, return shipping costs are normally the responsibility of the customer.
If the item:
-
Arrives damaged;
-
Has a manufacturing defect;
-
Is incorrect or different from the item ordered;
please contact us immediately. After reviewing the situation, we will provide an appropriate solution, including return shipping arrangements where applicable.
6. Damaged, Defective, or Incorrect Items
Please inspect your order immediately after receiving it.
If you discover that:
-
The product is damaged;
-
The product has a defect;
-
You received the wrong item;
-
Parts or accessories are missing;
please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
-
Order number;
-
Photos or videos showing the issue;
-
A description of the problem.
We will review your request and provide a suitable solution.
7. Items That Cannot Be Returned
Certain types of products cannot be returned, including:
Perishable Goods
Examples include:
-
Food products;
-
Flowers;
-
Plants;
-
Other products that may spoil or expire.
Customized Products
Including:
-
Personalized products;
-
Custom-made items;
-
Products modified according to customer requirements.
Personal Care Products
Examples include:
-
Beauty products;
-
Hygiene products;
-
Personal care items that have been opened or used.
Other Restricted Items
Returns are also not accepted for:
-
Hazardous materials;
-
Flammable liquids;
-
Gases;
-
Items that have been used or are no longer suitable for resale.
If you are unsure whether your item qualifies for a return, please contact us before submitting your request.
8. Sale Items and Gift Cards
Unfortunately, we cannot accept returns for:
-
Discounted or promotional items;
-
Clearance items;
-
Gift cards.
9. Exchanges
If you would like to exchange an item, the fastest way is:
-
Return the item you received;
-
Wait for the return to be approved;
-
Place a separate order for the new item.
This ensures that you receive your replacement item as quickly as possible.
10. EU 14-Day Right of Withdrawal
Regardless of the above return policy, customers located in the European Union have the legal right to cancel or return their order within 14 days after receiving the goods, without providing any reason.
To exercise the 14-day right of withdrawal:
-
The item must remain in its original condition;
-
The item must not have been used or damaged;
-
Original packaging and tags should be retained where applicable;
-
Proof of purchase must be provided.
Once we receive and inspect the returned item, we will process the refund in accordance with applicable EU consumer protection laws.
11. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved:
-
Your refund will be automatically processed through your original payment method;
-
Refunds are normally completed within 10 business days.
Please note that your bank, credit card provider, or payment service provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us:
Email:
lucnaoemvayy133@gmail.com
Phone:
+45 59 83 27 41
12. Contact Us
If you have any questions regarding returns, refunds, orders, or products, please contact us:
Danfoss A/S
Address:
Norre Havnegade 43
64000 Sonderborg
Denmark
Email:
lucnaoemvayy133@gmail.com
Phone:
+45 59 83 27 41
We will make every effort to respond and assist you within a reasonable timeframe.
Last Updated: 01.01.2023